Terms of use

Effective 6 November 2026

These are the rules for using Neyara. We have kept them short and plain. By using the app you accept them.

Neyara is run by Qubera Technologies Private Limited, 38 F 1st Ashwini Layout, 2nd Main Rd, Viveknagar, Ejipura, Bengaluru, Karnataka 560047. On this page "we" and "us" mean that company. "You" means you.

Neyara is not therapy, not a doctor, not a crisis service

This is the most important part of the page.

• Neyara is not therapy. It is not a therapist, a counsellor, a doctor or any kind of medical care. It does not diagnose, treat or prescribe anything.
• Neyara does not give medical advice. It also does not give psychological, legal or financial advice. Do not treat anything it says as advice of that kind. For your health, speak to a qualified professional.
• Neyara is not a crisis service. No person reads your conversation as it happens. Nobody is alerted if you say something worrying.
• Talking to Neyara does not create a doctor-patient or any other professional relationship.

If you are in danger, or thinking of harming yourself or someone else, get help now. In India, call Tele-MANAS on 14416 (free, any hour) or the emergency number 112. In the United States, call or text 988 (the Suicide and Crisis Lifeline) or call 911. Anywhere else, findahelpline.com lists a helpline near you.

Replies are written by AI

Neyara is a computer program, not a person. Its replies, in chat and on voice calls, are generated by an AI model (Google Gemini). Reflections and other summaries are generated the same way.

• AI replies can be wrong. They can misread you. They can say something false in a confident way.
• Do not rely on a reply for any important decision about your health, safety, money or relationships.
• If a reply is harmful or wrong, press and hold it and choose Report. We read reports and use them to fix Neyara.

Who can use Neyara

You must be at least 18 years old. One account per person. Sign in with your own phone number, or your own Google or Apple account.

Your account

Your sign-in is kept on your phone. Anyone who can unlock your phone can open your conversation, so keep your phone locked. If you lose it, sign in on another device and use Sign out in Settings. That signs you out on every device.

You are responsible for what is done through your account.

What Neyara does

• Text chat with Neyara.
• Voice calls, where you speak and Neyara speaks back.
• Voice typing, which turns a short spoken clip into text in the message box.
• Read aloud, which reads a reply out loud.
• Memories you approve, reflections (summaries of a period of your conversation), a timeline, and an archive you can copy out of the app.

How we handle the data behind each feature is in the privacy policy.

Acceptable use

Do not:

• use Neyara to plan or carry out harm to yourself or anyone else;
• try to get around the safety checks described below;
• try to extract, copy or override the instructions Neyara runs on, or push it to act as a different system;
• put other people's private information into the conversation without a good reason. What you type and say is stored;
• use bots or scripts, scrape the service, load-test it, resell access to it, or try to reverse engineer it;
• break the law, or harass, threaten or pretend to be anyone;
• misuse purchases, for example by trying to reuse a store receipt or claim one on more than one account.

We can limit, suspend or delete an account that does these things.

Safety checks

Every typed message is checked on our server for clear risk to life before it reaches the AI model. If it is flagged, the model does not see it. You get a fixed reply with crisis numbers instead.

Voice calls cannot be checked this way while you speak. On a call, Neyara is instructed to stop and give you crisis numbers if you are in danger, but it is still an AI and it can get this wrong.

These checks are a safety measure, not a monitoring service. They will miss things. They will sometimes react to a message that was not what it looked like. They are not a substitute for telling a real person that you are struggling.

What you write and say stays yours

You own what you type and say. You let us store it and send it to the services listed in the privacy policy, only so that Neyara can work for you.

We do not train any AI model on your conversation.

Free and paid

What is free

Text chat with Neyara is free. Crisis support (the crisis numbers and the safety reply) is free. These will stay free. The free plan also includes some voice typing each day, read aloud using your phone's own voice, one reflection a month, and a 3-minute voice call trial once per account.

Continuity subscription

Continuity adds more of the paid features: voice call minutes each month, more reflections, deep sessions, more voice typing, and read aloud in Neyara's own voice. The plan screen in the app shows exactly what each plan includes before you buy.

Prices in India:

• Monthly: ₹299 a month. New subscribers pay ₹99 for the first month, then ₹299 a month.
• Yearly: ₹1,999 a year.

Prices in the United States:

• Monthly: $9.99 a month, after a 7-day free trial.
• Yearly: $59.99 a year, after a 7-day free trial.

The price the App Store or Google Play shows you at checkout is the one that applies. It may include taxes and may differ in other countries.

How billing works

• Payment is taken by Apple or Google, through your App Store or Google Play account. We never see your card or bank details.
• It renews automatically. Your subscription renews at the end of each month or year, at the full price, until you cancel. Your store account is charged within 24 hours before the period ends.
• Free trials turn into a paid plan. If you do not cancel at least 24 hours before the 7-day trial ends, you are charged and the subscription starts.
• The ₹99 first month is an introductory price. After the first month, you pay ₹299 a month unless you cancel.
• Cancel at least 24 hours before renewal to avoid the next charge. You keep the paid features until the end of the period you already paid for.
• Deleting the app or your Neyara account does not cancel the subscription. Only Apple or Google can stop the billing, so cancel there.

How to cancel

• iPhone: open the Settings app, tap your name, tap Subscriptions, tap Neyara, then Cancel Subscription.
• Android: open the Google Play Store app, tap your profile picture, tap Payments & subscriptions, then Subscriptions, tap Neyara, then Cancel subscription.

7-day pass

In India you can buy a 7-day pass for ₹79. It is a one-time purchase. It gives you paid features for 7 days, including 5 voice call minutes, and then it simply ends. It does not renew and you are not charged again.

Top-ups

Top-ups are one-time purchases:

• Deep sessions: 3 for ₹99 or $2.99, and 10 for ₹249 or $6.99.
• Voice minutes: 30 minutes for ₹249 in India, and 60 minutes for $4.99 in the United States.

Top-ups do not expire while your account exists. They are not money. They cannot be cashed out, transferred to another account or exchanged. They are deleted with your account.

Refunds

Because Apple and Google take the payment, refunds are handled by them, under their own refund policies. We cannot refund a store purchase ourselves.

• App Store: request a refund at reportaproblem.apple.com.
• Google Play: follow Google Play's refund steps at support.google.com/googleplay.

If a purchase is refunded or reversed, we remove what it gave you. Nothing here takes away a refund right that your local consumer law gives you.

Restoring purchases

If you reinstall the app or change phones, use Restore purchases on the plan screen while signed in to the same store account.

Price changes

We may change prices or what a plan includes. We will tell you in advance. For a subscription, Apple or Google will also tell you before a higher price applies, and in some cases will ask you to agree first. If you do not want the new price, you can cancel before it applies.

Changes to the service

We may change Neyara, add or remove features, or stop offering it. We do not promise it will always be available or free of errors. If a change would take away something you paid for, we will tell you first where we can.

Ending your use

You can delete your account at any time in Settings, or by email if the app is no longer installed. The account deletion page explains both. Cancel any subscription in the App Store or Google Play first.

We can close an account that breaks these terms. If we shut the service down, we will give reasonable notice where we can.

If you got Neyara from the Apple App Store

Apple's Standard Licensed Application End User License Agreement applies to your use of Neyara on Apple devices, together with these terms. If they disagree, these terms apply, except where Apple's terms must take priority. Also:

• These terms are between you and us, not Apple. We, not Apple, are responsible for Neyara and its content.
• You get a personal, non-transferable licence to use Neyara on Apple devices you own or control, as Apple's App Store usage rules allow.
• Apple has no duty to provide any maintenance or support for Neyara.
• If Neyara does not meet a warranty that applies by law, you can tell Apple, and Apple may refund the price you paid for the app (if any). To the extent the law allows, Apple has no other warranty duty for Neyara.
• We, not Apple, are responsible for handling any claim about Neyara. That includes product liability claims, claims that Neyara breaks a law or regulation, and consumer protection claims.
• If someone claims Neyara infringes their intellectual property, we, not Apple, are responsible for dealing with it.
• You confirm that you are not in a country under a United States government embargo, and that you are not on any United States list of prohibited or restricted parties.
• You must also follow the terms of any third party service you use with Neyara, such as your mobile network.
• Apple and its subsidiaries are third party beneficiaries of these terms. Once you accept them, Apple may enforce them against you.

Questions or complaints about Neyara go to us, at the contact details at the end of this page.

If you got Neyara from Google Play

Google Play's terms of service also apply to your download and to any purchase made through Google Play.

Liability

Neyara is provided "as is". To the fullest extent the law allows, we are not liable for loss caused by relying on something Neyara said, or by the service being unavailable, interrupted or losing data. Where we are liable, our total liability is limited to the amount you paid for Neyara in the 12 months before the claim.

Nothing here removes a liability that the law does not allow us to remove. That includes liability for death or personal injury caused by our negligence, and for fraud.

Which law applies

These terms are governed by the laws of India, with the courts at Bengaluru.

Changes to these terms

If we change this page, we change the date at the top. If a change really affects you, we will tell you in the app before it takes effect.

Contact

Qubera Technologies Private Limited, 38 F 1st Ashwini Layout, 2nd Main Rd, Viveknagar, Ejipura, Bengaluru, Karnataka 560047. Email abhayarya2002@gmail.com.

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