Privacy policy

Effective 6 November 2026

Neyara is an app you talk to when something is on your mind. This page says what we collect, why, who else handles it, and how to delete it. We have tried to keep it plain.

The short version

• We store your conversation, including the text of your voice calls, so you can see it again and Neyara can follow what you already said.
• Google's Gemini AI writes Neyara's replies. Sarvam AI, in India, turns voice typing into text and reads replies aloud.
• We do not store the audio of your voice calls or your voice typing clips.
• Payments go through Apple or Google. We never see your card details.
• No ads. We do not sell your data. We do not track you across other apps or websites.
• Delete your account in the app and your data is deleted. We keep only anonymous daily counts, and a small record of store purchases already used, so they cannot be claimed twice.

What we collect

1. Your sign-in

You can sign in in three ways. Each gives us a little information.

• Phone number. We store the number. Twilio sends you a one-time code by SMS (or WhatsApp, where offered) and checks it. We never see or store the code.
• Google. We get your email address, sometimes your name, and Google's ID for your account. We store all three.
• Apple. The same three. If you choose to hide your email, Apple gives us a relay address ending @privaterelay.appleid.com. We store that and treat it as your email.

We also store the name Neyara calls you, if you set one. There is no password in Neyara, so we hold none.

2. What you say to Neyara

• Messages. Every message you send and every reply, with its time.
• Voice call transcripts. When a call ends, the text of what you and Neyara said is saved into your conversation, like typed messages.
• Memories. Short notes you approve for Neyara to remember between conversations. You can edit or delete each one in the app.
• Reflections and deep sessions. Summaries and longer replies that Neyara writes when you ask for them.
• Timeline and archive. The timeline is built from the data above. The archive is a copy of it you can export from Settings. We do not store a separate copy.
• Reports. If you report a reply, we keep a copy of that reply, the reason you chose and any note you wrote.

All of this is kept until you delete it or delete your account. Nothing expires on its own.

3. Your voice

Neyara uses the microphone only when you start a voice call or voice typing. It never listens in the background.

• Voice calls. Your voice is streamed live from your phone, through our server, to Google's Gemini Live service, which hears it and speaks the reply. We do not record or store the call audio. Gemini also turns both sides into text during the call. We save that text into your conversation when the call ends. To give the call context, we also send your saved memories and the name Neyara calls you. We record how long each call lasted, to count your minutes.
• Voice typing. You record a short clip, up to 30 seconds. It is sent to Sarvam AI, in India, which turns it into text. The text goes into your message box for you to edit and send. The clip file is deleted from your phone after upload, and we do not store the clip on our server. We keep only how many seconds you used.
• Read aloud. On a paid plan, the text of a reply is sent to Sarvam AI, which turns it into speech. We store that audio on our server, linked to the reply, so playing it again is quick. It is deleted when the message is deleted or the account is deleted. On the free plan, replies are read by your phone's own voice, on the phone. Nothing is sent to us or to Sarvam for that.

4. Purchases

If you buy a subscription, pass or top-up, Apple or Google takes the payment. We never see your card or bank details. They send us proof of the purchase. We store the product you bought, the store, the store's transaction IDs, the dates, and whether it is active, renewed, cancelled or refunded. We use this to give you what you paid for and to stop the same purchase being used twice.

5. Usage, cost and technical records

• How the app is used. The app sends our own server simple events: the app opened or closed, which screen was showing and for how long, a message sent and how long the reply took, sign-in and sign-out, and similar. These events never contain the words of a message. They are stored in our own database, linked to your account, and not sent to any analytics company. We use them to understand how Neyara is used and to improve it.
• Usage and cost records. For each reply, call, voice typing clip and read aloud, we record counts such as length, minutes, characters and cost. We use these to apply your plan's limits and to track what the service costs us.
• Crash reports. If the app crashes, it sends a report to Firebase Crashlytics (a Google service): device model, system version, app version, the technical details of what failed, and your account's internal ID. It never contains your messages, name, phone number or email.
• Server logs. Which part of the service was called, whether it worked, and how long it took. Our host, Google Cloud, also logs incoming requests, which includes your IP address. We use logs only to run and fix the service. They contain no message text.

6. What we do not collect

Neyara does not ask for your contacts, photos, location or health app data, and does not use any advertising ID. There is no advertising kit and no third-party analytics kit in the app. Nothing in it follows you to other apps or websites.

Your sign-in stays on your phone

When you sign in, the app gets a token and keeps it in your phone's secure storage (the Keychain on iPhone, the Keystore on Android). Signing out from Settings makes every token for your account stop working, on every device.

Safety checks

Before a typed message is sent to the AI, our own code on our server checks it for clear risk to life. For example, saying you want to end your life, a plan to hurt someone, or that someone is hurting you. No other company is involved in this check.

If a message is flagged, the AI never receives it. You get a fixed, hand-written reply with crisis numbers. We mark that reply as a safety reply so we can count how often it happens.

Voice calls cannot be checked this way while you speak. On calls, Neyara is instructed to give you crisis numbers if you are in danger.

Nobody is alerted. No person reads your conversation because of a safety reply. We do not build a profile of you from it or report it to anyone.

Neyara is not a crisis service. If you are in danger now: in India call Tele-MANAS on 14416 or the emergency number 112. In the United States call or text 988, or call 911. Anywhere else, findahelpline.com lists a helpline near you.

Who else handles your data

Each of these companies does one job for us. They handle your data on our instructions, for that job only.

• Google, for Gemini. Writes the replies. With each typed message we send that message, Neyara's instructions, your saved memories and a recent part of your conversation. On voice calls, Gemini Live gets your live voice, your saved memories and your name. Reflections and deep sessions are written by Gemini from your conversation. A message stopped by the safety check is never sent.
• Sarvam AI (India). Turns voice typing clips into text, and reply text into speech for read aloud on paid plans.
• Twilio. Only if you sign in by phone. Gets your phone number to send and check the code.
• Google Sign-In and Sign in with Apple. Only if you use them. They tell us who you are. We tell them nothing about your conversation.
• Apple App Store and Google Play. Take payment for purchases and tell us what you bought.
• Google Cloud. Runs our server and database.
• Firebase Crashlytics (Google). Receives crash reports.

We do not train any AI model on your conversation. We do not give your messages to anyone building one.

We do not sell personal data and we do not share it for advertising. Nobody else receives it, except where the law requires it, or where it is needed to stop someone being seriously hurt.

Where your data is held

Our server and database run in Google Cloud's us-east5 region, in Ohio, in the United States. Voice typing clips and read aloud text are processed by Sarvam AI in India. Gemini and Crashlytics are run by Google, which may process data in other countries. If you live elsewhere, your data is transferred to these places and handled under the law that applies there.

How long we keep it

• Messages, call transcripts, memories, reflections and reports: until you delete them or delete your account.
• Read aloud audio: until the message it belongs to is deleted, or the account is deleted.
• Call audio and voice typing clips: not stored.
• Account details: until you delete the account.
• Purchase records: while you have an account. After you delete it, we keep only a minimal record that a store transaction was already claimed (the store and its transaction ID, with no name, phone number, email or message). This stops the same purchase being claimed again on a new account.
• Usage events and usage records: while you have an account. When you delete it, they become anonymous daily counts that cannot be linked back to you.
• Crash reports: kept by Firebase Crashlytics for its standard period, then deleted.
• Logs: deleted on our host's normal schedule.
• Backups: the database is backed up automatically. Deleted data can stay inside an existing backup until that backup expires. Backups are not searched or read. We use them only to recover from a failure.

Deleting your data

In the app, go to Settings. Clear conversation deletes all your messages and call transcripts, and the read aloud audio with them. Delete account deletes everything. Both take effect straight away and are real deletes. You can delete memories one by one in the app.

If the app is no longer installed, see deleting your account. To delete some data and keep the account, see deleting your data.

Deleting your account does not cancel a subscription. Cancel it in the App Store or Google Play.

Your rights

Write to abhayarya2002@gmail.com from the email on your account, or tell us the phone number you signed in with. We will give you a copy of what we hold about you, correct anything wrong, or delete it. This applies wherever you live. You can also copy your own archive any time from Settings, under Download my archive.

Depending on where you live, you may have more rights under local law, such as India's Digital Personal Data Protection Act, 2023. Nothing here reduces them. If you are unhappy with our answer, you can complain to your local data protection authority.

Children

Neyara is for adults. It is not for anyone under 18. If we learn that an account belongs to someone under 18, we delete it.

Security

Everything between the app and our server travels over HTTPS. Your sign-in token is kept in your phone's secure storage. There is no password to steal. Only the people who run the service can access the production database. Message text is kept out of logs, analytics and crash reports.

We do not claim a certification we do not have, and no service can promise nothing will ever go wrong. If something goes wrong that affects you, we will tell you.

Changes to this policy

If we change this page, we change the date at the top. If the change is real, such as a new company getting your data or a new kind of data being collected, we will tell you in the app before it takes effect.

Who we are, and how to reach us

Neyara is run by Qubera Technologies Private Limited, 38 F 1st Ashwini Layout, 2nd Main Rd, Viveknagar, Ejipura, Bengaluru, Karnataka 560047.

For anything about your data, email abhayarya2002@gmail.com.

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