Deleting your Neyara account

Effective 6 November 2026

This page is for anyone with a Neyara account who wants it, and everything in it, deleted. There are two ways. If you still have the app, the first one takes about ten seconds.

Have a subscription? Cancel it first. Deleting your account does not stop Apple or Google from charging you. On iPhone: Settings, your name, Subscriptions, Neyara. On Android: Google Play Store, your profile picture, Payments & subscriptions, Subscriptions, Neyara.

If you still have the app

Open Neyara and go to Settings. At the bottom, tap Delete account and confirm.

It happens straight away. Nothing is queued and nobody has to approve it.

If you only want the conversation gone and want to keep the account, use Clear conversation on the same screen. There is a separate page on deleting your data and keeping your account.

If you have already uninstalled the app

Email us and we will do it for you. Send exactly this:

To abhayarya2002@gmail.com

Subject Delete my Neyara account

Include the phone number you signed in with, in full with the country code, or the email address you signed in with.

If you signed in with Google or Apple, send the email from that same address if you can. It is the quickest way for us to know the request is really yours.

Please do not send anything else. We do not need an identity document, a password or any payment detail, and we will never ask for one.

We will reply to confirm. The deletion will be done within 30 days of getting your request. If the details do not match an account, we will tell you rather than guess.

What gets deleted

Everything linked to the account, in one database delete:

The account: your phone number, email address, name, and the Google and Apple sign-in IDs.
Every message in your conversation, yours and Neyara's, including the text of voice calls.
Your memories, reflections, deep sessions, timeline and any replies you reported.
Read aloud audio saved for your messages.
Your plan status, remaining top-ups (deep sessions and voice minutes), and your purchase history, except the small record described below.
Your usage and cost records (call minutes, voice typing seconds, read aloud counts).
The link between your account and the app's usage events.
Any birth details and chart, if the account ever had them. The Neyara app does not ask for these. The same backend also serves an astrology product.

Call audio and voice typing clips are never stored, so there is nothing of those to delete.

It is a real delete. We keep no archived copy and no "deleted" flag. Once it is done we cannot restore the account, and we cannot tell you what was in your conversation, because we no longer have it.

What is left afterwards

We would rather name these than pretend nothing is left.

Anonymous daily counts. Before the account goes, we record the day it was created, how it signed in (phone, Google or Apple), and for each day it was used: how many messages and replies, how many safety replies, and how long the app was open. These are saved under a new random number that cannot be traced back to you. The app's usage events are kept the same way, with your account and your phone's ID removed. None of it contains your words, name, number or email. We keep it so our usage numbers stay true after someone leaves.
A minimal record of store purchases already claimed. For each Apple or Google purchase the account used, we keep the store's name and its transaction ID, with no name, phone number, email or message. This stops the same purchase being claimed again on a new account.
One line in our server log saying an account with a given internal ID was deleted, and when. It holds no phone number, email, name or message text. Logs are deleted on our host's normal schedule.
Automatic database backups. Until an existing backup expires, deleted rows still exist inside it. Backups are not searched or read. We use them only to recover from a failure.
What Apple or Google hold. Your payment records with the App Store or Google Play are kept by them, under their own policies.

Nothing else is kept. No words of yours, no contact details for marketing, and no copy of the account in case you come back.

Signing out is not the same thing

Signing out only removes the sign-in from the phone. The account and everything in it stay. Delete account is the one that removes it.

Questions

Email abhayarya2002@gmail.com. Neyara is run by Qubera Technologies Private Limited, 38 F 1st Ashwini Layout, 2nd Main Rd, Viveknagar, Ejipura, Bengaluru, Karnataka 560047.